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  • Beefy
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I have just set up an account with ID Mobile for 3 Sim only plans and I have now received 3 sim cards, but I have only recieved mobile numbers for 2 of them.  I cannto set up my account via the app as the numbers issued are not active yet

 

Regards

Jason

Best answer by Tyler

Hey there ​@Beefy, sorry to hear that.

 

Would you like us to PM you to investigate further to see if we can locate the third number?

 

Thanks,

Tyler

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    andewhite
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    • andewhite
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    • March 12, 2025

    Okay ​@Beefy, with iD Mobile, a new customer gets an already activated (ready to use) iD SIM. 

    To find the number, put the SIM in a phone and call a friend (or family member), who should see the mobile number you’re using.

    Forum member (non-iD)
    Tyler
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    • Tyler
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    • 3233 replies
    • March 12, 2025

    Hey there ​@Beefy, thank you for reaching out.

     

    We’d recommend waiting until all plans and numbers are active before signing up and logging into the app.

     

    Did you receive any emails with the iD Mobile number on at all or any letters?

     

    Thanks,

    Tyler

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    • Beefy
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    • 2 replies
    • March 12, 2025

    Hi Tyler,

     

    I have received 3No. Contracts, 3No. SIM cards but only 2No. Emails issuing mobile numbers

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3233 replies
    • Answer
    • March 13, 2025

    Hey there ​@Beefy, sorry to hear that.

     

    Would you like us to PM you to investigate further to see if we can locate the third number?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    • Beefy
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    • March 13, 2025

    Hi Tyler,

    thanks but that won’t be necessary now as I have managed to resolve the issue

    andewhite
    1 person likes this
    • andewhite
      andewhite
    JoeKing
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    • JoeKing
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    • 284 replies
    • March 13, 2025
    Beefy wrote:

    Hi Tyler,

    thanks but that won’t be necessary now as I have managed to resolve the issue

    ​@Beefy That's good you've managed to resolve your issue. If you need further assistance with anything we're always willing to help best that we can

     

     

    Joe

    Android OS 14 - Nothing Phone 2, (Samsung Galaxy S 20 Ultra 5G Android 13) Here to help, I do have a life. 😉
    andewhite
    1 person likes this
    • andewhite
      andewhite
    Tom
    iD Mobile Employee
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    • Tom
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    • 7891 replies
    • March 14, 2025

    Hi ​@Beefy 

     

    Glad to hear you’ve solved it.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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