new activated account unable to make calls | iD Mobile Community
Skip to main content
Solved

new activated account unable to make calls

  • January 10, 2025
  • 2 replies
  • 57 views
S
New Contributor

I’m a new paid up user who has activated her account, but I am unable to use my account to make calls and I can’t reach support to help me.

Best answer by Decembersangel72

Hi ​@Salacia 

What phone do you have?
Have you received the ‘Welcome to iD Mobile’ email that shows your number has been ported over?
Have you tried the Live Chat option to speak to an adviser?
https://www.idmobile.co.uk/live-chat

Type ‘Talk to a person’ in the message box to bypass the questions.
 

    This topic has been closed for replies.

    2 replies

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • January 11, 2025

    Hey there ​@Salacia, sorry to hear that.

     

    When you make a call, what happens please?

     

    Have you transferred your number over to us at all?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Decembersangel72
    Gold Contributor
    Forum|alt.badge.img+16

    Hi ​@Salacia 

    What phone do you have?
    Have you received the ‘Welcome to iD Mobile’ email that shows your number has been ported over?
    Have you tried the Live Chat option to speak to an adviser?
    https://www.idmobile.co.uk/live-chat

    Type ‘Talk to a person’ in the message box to bypass the questions.
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement