new activated account unable to make calls | iD Mobile Community
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new activated account unable to make calls

  • January 10, 2025
  • 2 replies
  • 54 views

I’m a new paid up user who has activated her account, but I am unable to use my account to make calls and I can’t reach support to help me.

Best answer by Decembersangel72

Hi ​@Salacia 

What phone do you have?
Have you received the ‘Welcome to iD Mobile’ email that shows your number has been ported over?
Have you tried the Live Chat option to speak to an adviser?
https://www.idmobile.co.uk/live-chat

Type ‘Talk to a person’ in the message box to bypass the questions.
 

2 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • January 11, 2025

Hey there ​@Salacia, sorry to hear that.

 

When you make a call, what happens please?

 

Have you transferred your number over to us at all?

 

Thanks,

Tyler


Decembersangel72
Gold Contributor
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  • Gold Contributor
  • Answer
  • January 12, 2025

Hi ​@Salacia 

What phone do you have?
Have you received the ‘Welcome to iD Mobile’ email that shows your number has been ported over?
Have you tried the Live Chat option to speak to an adviser?
https://www.idmobile.co.uk/live-chat

Type ‘Talk to a person’ in the message box to bypass the questions.