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new activated account unable to make calls

  • January 10, 2025
  • 2 replies
  • 44 views
S
Community Member

I’m a new paid up user who has activated her account, but I am unable to use my account to make calls and I can’t reach support to help me.

Best answer by Decembersangel72

Hi ​@Salacia 

What phone do you have?
Have you received the ‘Welcome to iD Mobile’ email that shows your number has been ported over?
Have you tried the Live Chat option to speak to an adviser?
https://www.idmobile.co.uk/live-chat

Type ‘Talk to a person’ in the message box to bypass the questions.
 

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    2 replies

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3294 replies
    • January 11, 2025

    Hey there ​@Salacia, sorry to hear that.

     

    When you make a call, what happens please?

     

    Have you transferred your number over to us at all?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Decembersangel72
    Silver Contributor
    • Decembersangel72
    • Silver Contributor
    • 257 replies
    • Answer
    • January 12, 2025

    Hi ​@Salacia 

    What phone do you have?
    Have you received the ‘Welcome to iD Mobile’ email that shows your number has been ported over?
    Have you tried the Live Chat option to speak to an adviser?
    https://www.idmobile.co.uk/live-chat

    Type ‘Talk to a person’ in the message box to bypass the questions.
     

    Reply.


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