My daughter has set up her new iD eSIM on her iPhone (received yesterday) but isn’t getting any service. It worked for a few hours then totally stopped working. In her settings it lists Cellular Data but we’re in the UK so it should say mobile data. We’ve tried everything so any help would be hugely appreciated! Thank you 🙏

Hi Tom,Thank you sooo much for getting back to me but my daughter ended up bringing her phone to Curry’s and they sorted it out.

@Halley Thank you for reporting back to us that everything is now resolved.Joe

new contract but no phone service

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

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The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

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