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new contract. keeping old number from O2


I have started a new contract with ID mobile, switching over from O2. i got my welcome email form ID mobile and it included a new number even though I want to keep my old number. I used a pac code when i registered, so i wanted to verify that i will be keeping my old number

11 replies

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3294 replies
  • January 2, 2025

Hey there ​@Yousef Hafez, welcome to iD!

 

When you join, even when you transfer your number to us, you’ll receive an iD Mobile number, no matter what. Once your port completes, all emails will include your ported number as your iD number will be replaced by it.

 

If you wish to chase your port-in progress, please contact our live-chat here:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler


  • Author
  • New
 Contributor
  • 4 replies
  • January 2, 2025

Tyle mate can you please delete my messages. I thought this was a private query and you have just posted my personal number on a public forum....


Daz_S
Gold Contributor
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  • Gold Contributor
  • 1627 replies
  • January 2, 2025

I’ve just flagged it for you Yousef


  • Author
  • New
 Contributor
  • 4 replies
  • January 2, 2025

@Tyler can you please remove the message asap. 

Thanks 


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1825 replies
  • January 2, 2025

@Yousef Hafez -

Removed. Thanks.


  • Author
  • New
 Contributor
  • 4 replies
  • January 2, 2025

I can still see it? ​@Matthew T ​@Tyler 


Daz_S
Gold Contributor
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  • Gold Contributor
  • 1627 replies
  • January 2, 2025

I can’t.

 

If viewing on a mobile flick it to desktop mode and back again, that should refresh the page.


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12061 replies
  • January 2, 2025
Yousef Hafez wrote:

I can still see it? ​@Matthew T ​@Tyler 

Whereabouts ​@Yousef Hafez

The screen-snip above is from Google Chrome, running on Windows 10 - I can’t see a mobile number. 

Perhaps you’re looking at cached data.


  • Author
  • New
 Contributor
  • 4 replies
  • January 2, 2025

Apologies i thought your message "removed" was referring to the entire message not just the phone number. 

 

Thanks 


Daz_S
Gold Contributor
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  • Gold Contributor
  • 1627 replies
  • January 2, 2025

Oh, now I see what you meant.

 

Being a community forum, if staff started deleting entire posts this would likely cause more hassle than simply removing personal data. Plus by leaving these posts viewable it may help others in the future.

 

(and when I said I flagged it, I meant your mobile number only)


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  • iD Mobile Employee
  • 1932 replies
  • March 4, 2025

Glad its all sorted ​@Yousef Hafez 

 

Please get in touch if you require any further assistance. 

 

Natalie