Have you checked your junk/spam folder on your email?

Probably best to contact iD customer service, for help getting the number allocated to your iD account, @Katieo7. 

The online Live Chat team work until 8pm on weekdays (6pm at weekends).

Update, I've now got a phone number as I rang car phone warehouse but now I can't get into/ create my id mobile account as it says details are incorrect. Network is still not working on the new sim I've tried in the old phone also. No way of contacting anyone, the live chat is going round in circles and not answering my questions. Next step to be honest is back to car phone warehouse to cancel and return because this is absolutely ridiculous.

Sorry about your issues. I suggest you go back to Carphone Warehouse if that’s where you bought it from as something is not right. 

Unfortunately ​@Katieo7, iD don’t operate a telephone support helpline.  

Perhaps tell the 24/7 iD chatbot that you’d like to “talk to a person”. 

Schoolboy error 🤦🏻‍♂️

Hi ​@Katieo7 

Glad to hear that’s sorted.

Tom

I am haaving exactly the same problem, no receipt or welcome email - so I cannot even check what my new SIM entitles me to.  I thought I had bought a pay-as-you-go SIM which for £10 gave me [lots of??] texts and calls and a fair, but limited amount of internet time; I can’t find a way to double-check this.  I made one call to my home phone no. to check that the SIM worked.  Did not think to check home phone for number, so I don’t know it.  Absolutely hamstrung.   Apparently a common set of problems to judge by others’ comments.  Advie above to contact the ‘Chat’ Team’ - where?  when I click ‘Help and Support’ all I get is this ‘Community’ hub.  It’s helpful in that I can see that I am by no means the only person with problems.

So I found the chat, but (1) asked me for the amount of my last bill (as a PAYG I do not receive bills, but n/a is apparently not acceptable); solved, I put £0.00 which BOT accepted.  (2) asked me for a ‘valid’ postcode, and there we got stuck.  ‘I want to speak to a real person’ just gets me back with the security questions.  Impasse!

I have wasted so much time on this.

Hi there ​@iDid, we’re very sorry to hear that. In terms of the live-chat, in order to speak to an agent, you would be required to pass security, for security purposes. We cannot access an account without that being done, for obvious reasons.

I can see above you’ve asked if you’re on a PAYG contract or not, and then confirmed to us that you are on a PAYG contract. So to confirm, are you wanting to know what allowances you have with your PAYG, is that correct?

Thanks,

Tyler