Hiya I am very stuck, I have a new id mobile SIM I'm a brand new customer and a pixel 9a. No welcome email from id mobile, no info in the SIM leaflet, can't make an account for id mobile to check anything because I don't have the phone number, phone number shows unknown on phone settings, can't call a friend etc to get number because no mobile signal at all. WiFi calling is turned on but appears to not be working. I have a pac code from EE but can't do anything with this for all of the above reasons. What on earth shall I do?
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New customer can't find phone number or activate wifi calling
Best answer by Katieo7
Update again, thanks so much for all the suggestions! Turns out that when I collected from store the person forgot to complete the order so it wasn't activated. All sorted out.
+21Have you checked your junk/spam folder on your email?
+26Katieo7 wrote:
Hiya I am very stuck, I have a new id mobile SIM I'm a brand new customer and a pixel 9a. No welcome email from id mobile, no info in the SIM leaflet, can't make an account for id mobile to check anything because I don't have the phone number, ...
… What on earth shall I do?
Probably best to contact iD customer service, for help getting the number allocated to your iD account,
The online Live Chat team work until 8pm on weekdays (6pm at weekends).
Update, I've now got a phone number as I rang car phone warehouse but now I can't get into/ create my id mobile account as it says details are incorrect. Network is still not working on the new sim I've tried in the old phone also. No way of contacting anyone, the live chat is going round in circles and not answering my questions. Next step to be honest is back to car phone warehouse to cancel and return because this is absolutely ridiculous.
+21Sorry about your issues. I suggest you go back to Carphone Warehouse if that’s where you bought it from as something is not right.
+26Katieo7 wrote:
Update, ...
… No way of contacting anyone, the live chat is going round in circles and not answering my questions. Next step to be honest is back to car phone warehouse to cancel and return because this is absolutely ridiculous.
Unfortunately
Perhaps tell the 24/7 iD chatbot that you’d like to “talk to a person”.
Update again, thanks so much for all the suggestions! Turns out that when I collected from store the person forgot to complete the order so it wasn't activated. All sorted out.
1 person likes this
+21Katieo7 wrote:
Update again, thanks so much for all the suggestions! Turns out that when I collected from store the person forgot to complete the order so it wasn't activated. All sorted out.
Schoolboy error 🤦🏻♂️
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