Hiya I am very stuck, I have a new id mobile SIM I'm a brand new customer and a pixel 9a. No welcome email from id mobile, no info in the SIM leaflet, can't make an account for id mobile to check anything because I don't have the phone number, phone number shows unknown on phone settings, can't call a friend etc to get number because no mobile signal at all. WiFi calling is turned on but appears to not be working. I have a pac code from EE but can't do anything with this for all of the above reasons. What on earth shall I do?

Update again, thanks so much for all the suggestions! Turns out that when I collected from store the person forgot to complete the order so it wasn'tactivated. All sorted out.

Have you checked your junk/spam folder on your email?

New customer can't find phone number or activate wifi calling

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