New customer - problems with transaction number & pac

Hi I entered my pac number when I purchased the contract via Carphone warehouse.

my old number hasn’t come across

im now trying to do it manually but i cant find my transaction number anywhere

can you please help

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Hey there @L_Fitch, welcome to Community!

You should find your transaction code beginning with “4” within your “Welcome to ID email”.

If you don’t have this or can’t find it, then please contact our live-chat:

Thanks,

Tyler

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