Skip to main content
Solved

New ID SIM is not working

L
New
 Contributor

I bought a new SIM for a different device, but I can't get it to work. 

 

I have an ID mobile number for my standard phone, but I wanted another SIM for a different device.

 

I have tried the SIM in my standard phone, still doesn't work.

Best answer by Lauren

Hi @Lawrenceh, this sounds like a case of a faulty SIM if the SIM card isn’t working in your Google Pixel 7 Pro either.

A free replacement SIM card can be collected at any local Currys store. If needed, we can also send you a PM to send a new one to your address. Let us know if you still need any assistance with this.  We’d be happy to help.

-Lauren

View original

5 replies

Tyler
iD Mobile Employee
Forum|alt.badge.img+24
  • Tyler
  • iD Mobile Employee
  • 3575 replies
  • June 11, 2024

Hey there @Lawrenceh, welcome to Community!

 

What device have you bought the SIM card for please?

 

Thank you,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
L
New
 Contributor
  • Lawrenceh
  • Author
  • New
 Contributor
  • 1 reply
  • June 11, 2024

Hi there,

 

I have bought it for a Microsoft tablet, but it doesn't work in my Google Pixel 7 pro.

 

 

 

Lauren
iD Mobile Employee
Forum|alt.badge.img+19
  • Lauren
  • iD Mobile Employee
  • 479 replies
  • Answer
  • June 25, 2024

Hi @Lawrenceh, this sounds like a case of a faulty SIM if the SIM card isn’t working in your Google Pixel 7 Pro either.

A free replacement SIM card can be collected at any local Currys store. If needed, we can also send you a PM to send a new one to your address. Let us know if you still need any assistance with this.  We’d be happy to help.

-Lauren

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Mick Sokala
New
 Contributor
  • Mick Sokala
  • New
 Contributor
  • 2 replies
  • July 2, 2024

Put my wife’s new sim in her phone, have the id symbol come up but nothing working.. tried my id sim in her phone and worked well.

do you just go to Curry’s to get new sim?

Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • Tom
  • iD Mobile Employee
  • 8182 replies
  • July 16, 2024

Hi @Mick Sokala 

 

Sorry to hear that, you’ll be able to pick up a replacement SIM card at any Currys store and activate it here.

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Reply.


Terms & Conditions