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New id Sim my mobile phone isnt shown on settings list


Alex New
New
 Contributor

I have an older style Nokia dual phone sim, on the id mobile website the model isnt listed, does that mean i cannot use sim and have to buy another phone! 

Best answer by Tyler

Hey there ​@Alex New, thank you for reaching out.

 

As we don’t officially support that phone, then if there was any issues, we wouldn’t really be able to support much I’m afraid.

 

The SIM may work in the phone, but it’s 100% unlikely to work for calls I’m afraid.

 

We’d certainly advise to use an approved handset on our network to avoid any issues.

 

Thanks,

Tyler

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andewhite
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  • 12056 replies
  • January 22, 2025

The old NOKIA phone may work with an iD SIM, even if not listed, ​@Alex New

However, if it does not, then iD Mobile won’t offer any help & support to get things working. 


Alex New
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  • 2 replies
  • January 22, 2025
  1. thats not good, so what are my options? 

andewhite
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  • January 22, 2025

Maybe the approved handset list is there to help customers choose/use a device, which gets them help & support with an iD SIM, ​@Alex New

A SIM from another UK network might work with your old phone.


Tyler
iD Mobile Employee
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  • iD Mobile Employee
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  • Answer
  • January 22, 2025

Hey there ​@Alex New, thank you for reaching out.

 

As we don’t officially support that phone, then if there was any issues, we wouldn’t really be able to support much I’m afraid.

 

The SIM may work in the phone, but it’s 100% unlikely to work for calls I’m afraid.

 

We’d certainly advise to use an approved handset on our network to avoid any issues.

 

Thanks,

Tyler


Alex New
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  • 2 replies
  • January 22, 2025

thank you, 


Kash
iD Mobile Employee
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  • 8003 replies
  • January 23, 2025

Hi ​@Alex New,

If there is anything else that you require assistance with, please let us know.

 

Kash