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new phone sim is not working

T
Community Member

Hi i’ve recently got a phone with id and my sim is not working in my new iphone 15 it is just saying invalid sim 

    2 replies

    JoeKing
    Silver Contributor
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    • JoeKing
    • Silver Contributor
    • 285 replies
    • March 23, 2025

    ​@Trickarh96  Sorry to hear you having problems with your new device and sim.

    Did you already have a working ID mobile Sim card or was this a package deal Phone and Sim card. 

    How long have you had this phone? 

    Try taking your Sim card out of the device and check and match the location of the Sim card to the Sim tray when replacing it back into the Sim tray. You may have placed the Sim card incorrectly. 

    Turn off device and turn back on to see if this makes any difference. 

     

     

    Joe

    Android OS 14 - Nothing Phone 2, (Samsung Galaxy S 20 Ultra 5G Android 13) Here to help, I do have a life. 😉
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3233 replies
    • March 24, 2025

    Hey there ​@Trickarh96, sorry to hear that.

     

    Can you try the SIM in another device at all to see if it works?

     

    Does nothing work at all, data, calls texts and no signal?

     

    Thanks,

    Tyler

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