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New SIM activation

  • December 19, 2024
  • 3 replies
  • 183 views

I have bought a pay monthly sim to use in my motorhome Wi-Fi router. (Maxview Roam)

I therefore do not know the phone number, and it doesn’t appear on the packaging (that I can see)

The app for the router doesn’t recognise the sim (presumably because it’s not registered)

Because of this I cannot register the sim

Best answer by Lauren

Hi ​@Dave.Woolman 

Both ​@Daz_S and ​@Geluk are correct here.

The iD Mobile number should be visible on the contract information emailed to you after purchase. If you don’t have these documents to hand you can also place the SIM into a phone to source the number from there.

In order to register for the iD app or your account online, a text message verification code will be sent to complete registration. After this initial registration all other verification codes are sent via email.

-Lauren

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Daz_S
Gold Contributor
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  • Gold Contributor
  • December 20, 2024

Hi there ​@Dave.Woolman 

 

I think I’ve already replied elsewhere, but the phone number should show when inserting the sim and would have been on an email from iD, if you’re sure they haven’t sent it then you should get an answer from their Live Chat (or Facebook or X). edit to add nope this was a different person.

 

Once you have the number you’d need to pop the SIM into a phone to get a text (doing this should also show the number too). From there you should be able to pop the SIM into the router - iD don’t support their SIMs on anything but a phone but it should work.


Geluk
Silver Contributor
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  • Silver Contributor
  • December 20, 2024

Or place sim card into a phone, and then scroll through phones SIM settings; will show it there.

Or secondly, send a text from sim once the system has registered it on network; should happen automatically when networks “sees phone”.


Lauren
iD Mobile Employee
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  • iD Mobile Employee
  • December 21, 2024

Hi ​@Dave.Woolman 

Both ​@Daz_S and ​@Geluk are correct here.

The iD Mobile number should be visible on the contract information emailed to you after purchase. If you don’t have these documents to hand you can also place the SIM into a phone to source the number from there.

In order to register for the iD app or your account online, a text message verification code will be sent to complete registration. After this initial registration all other verification codes are sent via email.

-Lauren