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new sim card isnt working

  • February 9, 2021
  • 5 replies
  • 1039 views

Sammiebxox
Community Member

I ordered a new contract, I received the phone and sim yesterday (through carphone warehouse) 

the sim isn’t working, I can’t even get emergency calls, what can I do? 
Your live chat isn’t launching for me either 

Best answer by Mohammed H

Hello @Sammiebxox,

Sorry to hear that.

We’ll need to access the account to better understand what’s causing this as all of our SIM cards are activated upon dispatch.

 

Mohammed

 

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5 replies

Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • February 10, 2021

Hello @Sammiebxox,

Sorry to hear that.

We’ll need to access the account to better understand what’s causing this as all of our SIM cards are activated upon dispatch.

 

Mohammed

 


  • Community Member
  • 0 replies
  • February 13, 2021

Hi Mohammet, I have exactly the same issue. Could you please help me. Thx


Mohsin
iD Mobile Employee
  • iD Mobile Employee
  • 2173 replies
  • February 14, 2021

Hi @Zenzizon 

What is your phone showing when you enter your sim into the phone? Is it showing emergency calls only? 

You can activate your sim through the iD Mobile App or My Account online by:

  • Logging in to the app or online account. 
  •  Going to the 'My Services' page 
  • Clicking 'Activate my SIM'

Once you click 'Activate your SIM', the new SIM will be activated within a few hours. Let us know how you get on.

 

-Mohsin


  • New
 Contributor
  • 4 replies
  • April 18, 2021

I have activated my new sim I received with my new phone I upgraded to. I have tried all the troubleshooting methods but when inserting the sim into 2 phones it shows there is no sim. 


Will R
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • April 20, 2021

Hi @Ansong,

 

That’s unusual. How long ago was it you activated the SIM?

 

Will