My new sim and phone came with no welcome email or phone number. Sim does not work in the phone ….looks like sim has not been activated but can’t activate it as don’t have the phone number for the sim
Solved
new sim not working? no phone number with Sim
Best answer by andewhite
Tom Burn wrote:
Chat have advised me I need to contact carphone warehouse, carphone warehouse have said they’ll get back to me in 3-5 days!
Sounds like your handset was purchased from Carphone Warehouse (CPW),
If it’s eSIM capable, getting a replacement eSIM from iD Mobile might be a quick option, otherwise pick-up a replacement SIM from any Currys store.
+26It could be a faulty or inactive SIM card,
Anyway, forum members can’t look at customers accounts. Perhaps try contacting the iD support team using the iD online Live Chat service - an iD adviser should be able to assist.
The iD advisors work between 9am - 8pm on weekdays - the iD chatbot works 24/7.
Forum member (non-iD).
1 person likes this
Chat have advised me I need to contact carphone warehouse, carphone warehouse have said they’ll get back to me in 3-5 days!
+26Tom Burn wrote:
Chat have advised me I need to contact carphone warehouse, carphone warehouse have said they’ll get back to me in 3-5 days!
Sounds like your handset was purchased from Carphone Warehouse (CPW),
If it’s eSIM capable, getting a replacement eSIM from iD Mobile might be a quick option, otherwise pick-up a replacement SIM from any Currys store.
Forum member (non-iD).
1 person likes this
+25Hi
Sorry to hear this, do you still require assistance with this?
Please let us know if so so we can get in touch.
We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.
Tom
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