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New Contributor
M31155a
New Contributor
September 26, 2025
Solved

new user, cant ring voicemail

Hi, im new to id mobile but can't listen to my voicemail. 

I try and ring the two numbers and it goes to try and call but then disconnects. 

I've tried disabling and reanableing voicemail in the settings. Restarting my phone and still nothing. Not sure what else to try? Any help? 

Thanks 

    This topic has been closed for replies.
    Geluk
    GelukAnswer
    Silver Contributor
    September 28, 2025

    Just try calling v/mail by pressing “1” on your handset and keep pressing till it connects.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    7 replies

    Siân W
    iD Mobile Employee
    Siân W
    iD Mobile Employee
    September 27, 2025

    Hi ​@M31155a  do you have your voicemail set up correctly - How do I set up my Voicemail? | iD Mobile Community

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    M31155aAuthor
    New Contributor
    September 27, 2025

    Hi, yes its all set up correctly and the toggle is on for voicemail 

    Geluk
    Silver Contributor
    GelukAnswer
    Silver Contributor
    September 28, 2025

    Just try calling v/mail by pressing “1” on your handset and keep pressing till it connects.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Kash M
      iD Mobile Employee
      Kash M
      iD Mobile Employee
      September 28, 2025

      Hi ​@M31155a,

      We hope that you managed to get this resolved.

      Please let us know how you get on and we can assist further if required.

       

      Kash

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      New Contributor
      M31155aAuthor
      New Contributor
      September 28, 2025

      Thank you, geluk. This actually connected. Before this as soon as it looked like it was going to connect it would cut off 

      New Contributor
      M31155aAuthor
      New Contributor
      September 28, 2025

      Hi ​@M31155a,

      We hope that you managed to get this resolved.

      Please let us know how you get on and we can assist further if required.

       

      Kash

      All sorted. Thank you 

      Kash M
      iD Mobile Employee
      Kash M
      iD Mobile Employee
      September 28, 2025

      Hi ​@M31155a,

      Glad to hear that.

      If you require further assistance, please get back to us.

       

      Kash

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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