Hey there ​@KJT1981, we’re sorry to hear this. If you receive a spam text, then this will likely be why you were charged, and not for sending them. We’d recommend setting your bill cap to £0.00 and blocking these numbers, so they stop texting you firstly, but also to block any out of contract charges.

Thanks,

Tyler

Thank you. Yes spend cap now been set but the next message didn't come through to me until AFTER I'd been charged so found it very strange, along with the fact the charge was on before I'd even opened the SIM. Its like this company had my new ID Mobile number from a list before I even knew what it was.

Hi ​@KJT1981 

Did you transfer your number over to us from an old network?

Tom

Im trying to transfer my old number, and I got a text to say it should all have been done, but when I'm messaging people the number from the SIM you gave me is still showing and not the number I transferred. Tried all the fixes and its still not working. Just ordered my daughter a sim too so hope we dont have the same issues with hers.

Hey there ​@KJT1981, what phone do you have?

Thanks,

Tyler

It seems to be sorted now, just seemed to take longer from the switch text. Thank you

I work in London, in the EC2Y 9DT area. The network has been unusable for calls, SMS and data (so, nothing really!) for August, and it let me down yesterday as well. I am getting “No service”, yet I am paying for it. 
I have used the network coverage and service search functions in this App and they simply do not work either. Why is nothing working?

We’re glad to hear ​@KJT1981!

Thanks,

Tyler

Hi there ​@LOCT, I can see that Three UK are currently working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.

We hope to have things fixed as soon as possible and will add any updates here.

https://www.three.co.uk/support/network-and-coverage/coverage?location=dh44ar&tab=2#tabs-c2d0d12ce8-item-2988999184-tab

How long have you had issues here for?

Thanks,

Tyler

About 7 weeks.

Hi there ​@LOCT, sorry to hear that.

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.

Thanks,

Tyler