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New User Problems

  • August 24, 2025
  • 11 replies
  • 106 views

Hi all

So just made the switch to ID from Sky. Put my SIM in for first time today 24th August.

Set up the app and it said I had extra charges this month already before I'd even sent anything.

Used the chat and it said I'd sent a premium text on 20th August. Said it couldn't be possible as only opened the SIM today. Sent screenshots of my txt history to show no such txt was sent. The chat was abruptly ended.

So just rang the complaint line, explained what had happened. They accused someone else in my house of using the SIM. My mum nor daughter were even aware it was there so that wasnt the case. They said they'd refund the extra and cap my account to not make any spend. Advisor was also very rude.

I've now just received a txt from Wild Cat games saying I signed up to pay £4.50 a week via my mobile provider. Never even heard of them! I've marked as spam.

Has anyone else had such an opening experience? Am I now more likely to be bombarded from spam companies and better to get out now?

 

Thanks everyone!

11 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • August 26, 2025

Hey there ​@KJT1981, we’re sorry to hear this. If you receive a spam text, then this will likely be why you were charged, and not for sending them. We’d recommend setting your bill cap to £0.00 and blocking these numbers, so they stop texting you firstly, but also to block any out of contract charges.

 

Thanks,

Tyler


  • Author
  • New Contributor
  • August 26, 2025

Thank you. Yes spend cap now been set but the next message didn't come through to me until AFTER I'd been charged so found it very strange, along with the fact the charge was on before I'd even opened the SIM. Its like this company had my new ID Mobile number from a list before I even knew what it was.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • August 29, 2025

Hi ​@KJT1981 

 

Did you transfer your number over to us from an old network?

 

Tom


  • Author
  • New Contributor
  • August 29, 2025

Im trying to transfer my old number, and I got a text to say it should all have been done, but when I'm messaging people the number from the SIM you gave me is still showing and not the number I transferred. Tried all the fixes and its still not working. Just ordered my daughter a sim too so hope we dont have the same issues with hers.


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 2, 2025

Hey there ​@KJT1981, what phone do you have?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • September 5, 2025

It seems to be sorted now, just seemed to take longer from the switch text. Thank you


  • New Contributor
  • September 5, 2025

I work in London, in the EC2Y 9DT area. The network has been unusable for calls, SMS and data (so, nothing really!) for August, and it let me down yesterday as well. I am getting “No service”, yet I am paying for it. 
I have used the network coverage and service search functions in this App and they simply do not work either. Why is nothing working?


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 8, 2025

We’re glad to hear ​@KJT1981!

 

Thanks,

Tyler


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 8, 2025

Hi there ​@LOCT, I can see that Three UK are currently working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.

 

We hope to have things fixed as soon as possible and will add any updates here.

 

https://www.three.co.uk/support/network-and-coverage/coverage?location=dh44ar&tab=2#tabs-c2d0d12ce8-item-2988999184-tab

 

How long have you had issues here for?

 

Thanks,

Tyler


  • New Contributor
  • September 8, 2025

About 7 weeks.


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • September 10, 2025

Hi there ​@LOCT, sorry to hear that.

 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

 

Alternatively, if you are currently logged in, you can use the following link:

 

https://community.idmobile.co.uk/inbox/overview

 

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.

 

Thanks,

Tyler