New Contributor

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New User Problems

Forum|Forum|1 year ago
August 24, 2025
11 replies
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Hi all

So just made the switch to ID from Sky. Put my SIM in for first time today 24th August.

Set up the app and it said I had extra charges this month already before I'd even sent anything.

Used the chat and it said I'd sent a premium text on 20th August. Said it couldn't be possible as only opened the SIM today. Sent screenshots of my txt history to show no such txt was sent. The chat was abruptly ended.

So just rang the complaint line, explained what had happened. They accused someone else in my house of using the SIM. My mum nor daughter were even aware it was there so that wasnt the case. They said they'd refund the extra and cap my account to not make any spend. Advisor was also very rude.

I've now just received a txt from Wild Cat games saying I signed up to pay £4.50 a week via my mobile provider. Never even heard of them! I've marked as spam.

Has anyone else had such an opening experience? Am I now more likely to be bombarded from spam companies and better to get out now?

Thanks everyone!

Tyler C

iD Mobile Employee

Hey there @KJT1981, we’re sorry to hear this. If you receive a spam text, then this will likely be why you were charged, and not for sending them. We’d recommend setting your bill cap to £0.00 and blocking these numbers, so they stop texting you firstly, but also to block any out of contract charges.

Thanks,

Tyler

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K

KJT1981Author

New Contributor

Thank you. Yes spend cap now been set but the next message didn't come through to me until AFTER I'd been charged so found it very strange, along with the fact the charge was on before I'd even opened the SIM. Its like this company had my new ID Mobile number from a list before I even knew what it was.

Tom

iD Mobile Employee

Hi @KJT1981

Did you transfer your number over to us from an old network?

Tom

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K

KJT1981Author

New Contributor

Im trying to transfer my old number, and I got a text to say it should all have been done, but when I'm messaging people the number from the SIM you gave me is still showing and not the number I transferred. Tried all the fixes and its still not working. Just ordered my daughter a sim too so hope we dont have the same issues with hers.

Tyler C

iD Mobile Employee

Hey there @KJT1981, what phone do you have?

Thanks,

Tyler

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K

KJT1981Author

New Contributor

It seems to be sorted now, just seemed to take longer from the switch text. Thank you

L

LOCT

New Contributor

I work in London, in the EC2Y 9DT area. The network has been unusable for calls, SMS and data (so, nothing really!) for August, and it let me down yesterday as well. I am getting “No service”, yet I am paying for it.
I have used the network coverage and service search functions in this App and they simply do not work either. Why is nothing working?

Tyler C

iD Mobile Employee

We’re glad to hear @KJT1981!

Thanks,

Tyler

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Tyler C

iD Mobile Employee

Hi there @LOCT, I can see that Three UK are currently working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.

We hope to have things fixed as soon as possible and will add any updates here.

https://www.three.co.uk/support/network-and-coverage/coverage?location=dh44ar&tab=2#tabs-c2d0d12ce8-item-2988999184-tab

How long have you had issues here for?

Thanks,

Tyler

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L

LOCT

New Contributor

About 7 weeks.