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no connection during phone number porting

  • July 22, 2025
  • 2 replies
  • 20 views

My phone number port date was yesterday and I lost connection at around 3pm. It’s now 8am the following day and I still have no connection? I can’t log in to my mobile app as the number I was given says it’s incorrect and my number it is porting too hasn’t finished porting, so that won’t work either. So now I can only message if I’m on WiFi, which is completely messing up my work day! Apparently there isn’t a number I can call to speak to someone so what can I do??

Best answer by andewhite

Try the online iD Live Chat service, to speak to iD customer support, ​@JackM147

The agents work until 8pm on weekdays - the iD bot works 24/7. 

2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • July 22, 2025

Try the online iD Live Chat service, to speak to iD customer support, ​@JackM147

The agents work until 8pm on weekdays - the iD bot works 24/7. 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 23, 2025

Hi there ​@JackM147, we hope the kind advice from ​@andewhite has been able to helP.

 

Please let us know if any further questions.

 

Thanks,

Tyler