Hi
i am new to ID mobile, the SIM card is not working properly in the phone it’s for but works fine in a Samsung. The phone it is meant to work in is an iPhone 11. But at the moment i can’t use it for texts or calls or mobile data?
thank you
Solved
no coverage
Best answer by Natalie W
Hi
Welcome to the community and thanks for posting.
We are sorry to hear you are experiencing issues with the service at the moment.
Can you please check the handset is showing your iD Mobile number correctly?
It will need to start with +44 and not 0, so for example +447123456789.
You can check this by selecting Settings - Phone - My Number.
You will also be able to edit and save the number if it is incorrect.
Please do let us know how you get on.
Thanks,
Nat
Hi
Welcome to the community and thanks for posting.
We are sorry to hear you are experiencing issues with the service at the moment.
Can you please check the handset is showing your iD Mobile number correctly?
It will need to start with +44 and not 0, so for example +447123456789.
You can check this by selecting Settings - Phone - My Number.
You will also be able to edit and save the number if it is incorrect.
Please do let us know how you get on.
Thanks,
Nat
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