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No data, calls and texts are working

M
Community Member

I bought id mobile yesterday and my calls and texts are working and my number is going to be switched on the 4th however my data is not working despite it saying in the app that I have 50GB. Any help available? 

Best answer by andewhite

This online articles explain how to contact iD customer service.

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    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12138 replies
    • Answer
    • October 2, 2024

    This online articles explain how to contact iD customer service.

    Forum member (non-iD).
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8182 replies
    • October 5, 2024

    Hi @Matt.m06 

     

    Sorry to hear this, data isn’t working at all or it’s slow?

     

    Have you tried resetting your network settings in your device?

     

    Tom

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