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No ID connection after porting

  • June 18, 2024
  • 2 replies
  • 33 views

Hamish S
Community Member

Ported today. Text from ID saying success but no connection.  ID text says may need to update settings but no guidance given on site.  Assume I’m not the first person to run into this?

Best answer by andewhite

Have you tried https://www.idmobile.co.uk/help-and-advice/get-your-settings/settings-tool, @Hamish S?

 

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • June 19, 2024

Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • July 3, 2024

Hi @Hamish S,

Welcome to the Community!

Just checking how you got on with the information that @andewhite provided.

Please let us know if you require further assistance.

 

Kash