I’ve had confirmation that my switch to iD using a PAC code and an e-sim has been successful. Except it hasn’t as my old service is disconnected & I have no mobile service now.
The settings just show ‘web’ as opposed to iD and my e-sim details. I tried to load the e-sim again but it says it’s now expired.
I’ve turned the phone off and on, but no joy. Any advice please?
Best answer by Lauren
Hi
Have you tried the below steps to resolve?
-Lauren
Hello
Thank you for reaching out to us here on the community.
We apologise for any delays with the porting of your number.
On the day of the port, it can take up to 10pm for the process to fully complete.
Can you please confirm if this has now completed for you? If you are experiencing issues, please do let us know and we will be happy to assist further.
Thanks,
Nat
Hi
My mobile service has connected, thank you. The one thing that won’t work is using my phone number for iMessage which no-one seems able to resolve 🤷♂️ I have tried everything in the guidance, but no joy yet….
+19Hi
Have you tried the below steps to resolve?
-Lauren
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