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  • New
 Contributor

I paid my bill nearly 6hrs ago & still ive no service why??

Best answer by Tyler

Hey there @Tray & @Adetomi Doherty,  welcome both to Community!

 

When services are suspended, and then a bill paid afterwards, it can take up-to 24 hours for services to resume (typically a few hours).

 

We’d always recommend restarting your phone every few hours to see if it has. If it ever takes longer than 24 hours, we’d recommend contacting our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Thank you,

Tyler

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Adetomi Doherty
New
 Contributor

Same here. Paid nearly 24 hours ago. Calls being redirected to automated call


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • June 28, 2024

Hey there @Tray & @Adetomi Doherty,  welcome both to Community!

 

When services are suspended, and then a bill paid afterwards, it can take up-to 24 hours for services to resume (typically a few hours).

 

We’d always recommend restarting your phone every few hours to see if it has. If it ever takes longer than 24 hours, we’d recommend contacting our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Thank you,

Tyler