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no service

  • December 6, 2024
  • 9 replies
  • 93 views
M
Active Contributor
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my phone number was switched yesterday and is showing it has been activated I have had the email from ID that says it is complete but I still have no network so am unable to make calls or text .

it is not picking up id network at all even when I do an automatic network selection. I have restarted the phone but still nothing? I know that ID piggybacks off 3 and I’m moving from 3 so thought it would be an easy switch ?

when I go to the ID app it says we have sent you a txt but you f course I can’t receive them so I am stuck .

I did get the email telling me when they will start debiting my account though . Would be nice to get an email telling me what to do to actually start using my mobile !

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • December 7, 2024

    Hey there ​@Maudyb, sorry to hear that. When you go into phone settings, is your phone number showing, and showing correctly?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Karen Jacobs
    New
 Contributor
    • Karen Jacobs
    • New
 Contributor
    • January 19, 2025

    I'm moving to a new home and I have no service 

    Karen Jacobs
    New
 Contributor
    • Karen Jacobs
    • New
 Contributor
    • January 19, 2025

    Is there any way I can get out of the contract 

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • January 20, 2025

    Hey there ​@Karen Jacobs, sorry to hear that.

     

    When you take out a contract, the contract is based on your home address and coverage there as that’s when you took out the contract, and not based on if you move etc.

     

    We can however look to assist with any coverage issues you may have.

     

    What’s the full postcode you’re having issues in please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Anna Claxton
    New
 Contributor
    • Anna Claxton
    • New
 Contributor
    • January 20, 2025

    I am 2 weeks in and still cannot use my phone since switching! My husband lost his phone over the weekend and just got a new SIM - cannot use his phone either….think ID mobile might have an issue here...

    Karen Jacobs
    New
 Contributor
    • Karen Jacobs
    • New
 Contributor
    • January 20, 2025
    Tyler wrote:

    Hey there ​@Karen Jacobs, sorry to hear that.

     

    When you take out a contract, the contract is based on your home address and coverage there as that’s when you took out the contract, and not based on if you move etc.

     

    We can however look to assist with any coverage issues you may have.

     

    What’s the full postcode you’re having issues in please?

     

    Thanks,

    Tyler

    My post code is Ct187ds it's mobile broadband box 5g 

    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • January 21, 2025

    Hi ​@Karen Jacobs,

    I can see that your area only offers 4G coverage outdoors.

    Unfortunately there is no 5G coverage in your area.

    ​@Anna Claxton what is your postcode? Have you checked the coverage checker?

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Karen Jacobs
    New
 Contributor

    My phone will not even let me make or receive calls iv still got 8 months on my contract can I cancel the contract as I can't use it and paying for something that I can't use 

    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • January 21, 2025

    Hi ​@Karen Jacobs,

    We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

    We’ll see you there.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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