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no sim with my phone

  • March 11, 2025
  • 3 replies
  • 56 views
A
Community Member

I received my phone but no SIM card 

Best answer by MZone

SIM card are sent separately from the phone for security purposes. 

    3 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • March 11, 2025

    Probably best to contact iD customer service for a web chat about your missing iD SIM, ​@amandasin87.

    iD Mobile

    This community article should help - the iD advisers work until 8pm on weekdays.

    Forum member (non-iD).
    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • Answer
    • March 11, 2025

    SIM card are sent separately from the phone for security purposes. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Tyler C
      iD Mobile Employee
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      • Tyler C
      • iD Mobile Employee
      • March 12, 2025

      Hey there ​@amandasin87, as kindly advised by ​@MZone, SIM cards are delivered separately from the phone, and delivered within 3-5 working days from the order/dispatch date.

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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