I haven’t received the iD Mobile ‘confirmation’ text after switching with my PAC Code over 48 hours ago, as promised. I have the iD ‘logo’ and 4G data showing and working on my phone, but no calls or text capability. The help guide steps haven’t worked and the Chat Bot on Live Chat doesn’t understand my problem. Please help and advise with a solution.

Have you checked the phone with your iD SIM is compatible with the iD 4G Calling (VoLTE) network service, @HenryJones101?This community article might help with your phone setup, @HenryJones101.Also, you can tell the 24/7 iD chat-bot that you’d like to “talk to a person” - the iD advisers work until 8pm on weekdays.

My problem is now resolved.As I was thanking #andewhite here on the iD Community page online for their suggestion, I noticed another member's question, for something similar to my problem. The id staff here suggested they check if their mobile number was present in their phone settings.I checked mine, no number was there, so I entered it, my phone signal strength appeared instantly and I now my calls and texts are working as they should.They don't tell you to do this in the switching guide! (Worth adding it if you’re seeing this message iD Mobile team!)Hey ho, now it seems to be working fine!

No text received from iD Mobile after switching with PAC Code over 48 ago and no call or text capability.

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

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The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

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