I haven’t received the iD Mobile ‘confirmation’ text after switching with my PAC Code over 48 hours ago, as promised. I have the iD ‘logo’ and 4G data showing and working on my phone, but no calls or text capability. The help guide steps haven’t worked and the Chat Bot on Live Chat doesn’t understand my problem. Please help and advise with a solution.
Solved
No text received from iD Mobile after switching with PAC Code over 48 ago and no call or text capability.
Best answer by andewhite
Have you checked the phone with your iD SIM is compatible with the iD 4G Calling (VoLTE) network service,
This community article might help with your phone setup,
Also, you can tell the 24/7 iD chat-bot that you’d like to “talk to a person” - the iD advisers work until 8pm on weekdays.
+26Have you checked the phone with your iD SIM is compatible with the iD 4G Calling (VoLTE) network service,
This community article might help with your phone setup,
Also, you can tell the 24/7 iD chat-bot that you’d like to “talk to a person” - the iD advisers work until 8pm on weekdays.
Thank you for replying andewhite.
I have checked your suggestion and my handset is compatible with iD 4G and VoLTE is switched on.
I will now tell the chat-bot I need to “talk to a person” and continue with them.
Kind regards.
My problem is now resolved.
As I was thanking #andewhite here on the iD Community page online for their suggestion, I noticed another member's question, for something similar to my problem. The id staff here suggested they check if their mobile number was present in their phone settings.
I checked mine, no number was there, so I entered it, my phone signal strength appeared instantly and I now my calls and texts are working as they should.
They don't tell you to do this in the switching guide! (Worth adding it if you’re seeing this message iD Mobile team!)
Hey ho, now it seems to be working fine!
My problem is now resolved.
As I was thanking #andewhite here on the iD Community page online for their suggestion, I noticed another member's question, for something similar to my problem. The id staff here suggested they check if their mobile number was present in their phone settings.
I checked mine, no number was there, so I entered it, my phone signal strength appeared instantly and I now my calls and texts are working as they should.
They don't tell you to do this in the switching guide! (Worth adding it if you’re seeing this message iD Mobile team!)
Hey ho, now it seems to work fine!
+24Hi there
In terms of your advice, we appreciate it, however, this isn’t something that always happens when a customer switches over to us, and doesn’t happen in most cases, therefore, we don’t include it within the regular switching information as it’s not always a common issue.
Thank you,
Tyler
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