Skip to main content
Question

no welcome email received

  • February 18, 2025
  • 4 replies
  • 37 views
A
New
 Contributor

Did not receive transaction number or welcome email

    4 replies

    MZone
    Silver Contributor
    Forum|alt.badge.img+16
    • MZone
    • Silver Contributor
    • 468 replies
    • February 18, 2025

    Have you checked your spam/junk folder for email confirmation?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    A
    New
 Contributor
    • awasthi76
    • Author
    • New
 Contributor
    • 1 reply
    • February 19, 2025

    Yes, no welcome email

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • 12039 replies
    • February 19, 2025
    awasthi76 wrote:

    Yes, no welcome email

    My welcome email arrived about 1-month after I joined iD Mobile, ​@awasthi76. 

    To submit a PAC, without a transaction number, contact iD customer service using their online iD Live Chat service - the advisers work until 8pm on weekdays.

    You should tell the 24/7 bot you’d like to “talk to a person”, to speak with an adviser.

    Forum member (non-iD)
    N
    iD Mobile Employee
    Forum|alt.badge.img+17
    • Natalie W
    • iD Mobile Employee
    • 1854 replies
    • February 21, 2025

    Hello ​@awasthi76 

     

    Thank you for getting in touch. 

     

    We are sorry to hear you have not received the welcome email. 

    This could be due to an error with the details that we hold for you.

    Have you been able to speak to the team to have this checked? If not, please do let us know and we will be happy to help. 

     

    Thanks, 

     

    Nat 

    Reply.


    Terms & Conditions