Not managed to port number from Three | iD Mobile Community
Skip to main content
Question

Not managed to port number from Three

  • July 7, 2025
  • 2 replies
  • 58 views

Hello,

I joined iD last week from Three with an eSIM. I thought (but am not 100% sure) that I provided PAC as part of my switch. However my phone number remains the same as the new one given by iD, and have no communication about when number switch might take place. Have tried to fill in the online iD form to port number across but get the following error message:

We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again. 

If you have already used this PAC code and submitted it when purchasing a handset or SIM, don't worry - your switch is underway. We'll send you a text as soon as your number has been transferred to us.


I have triple checked the info and it is all correct. Help, what do I do now? I really want to keep my old number, have had it since I was 18. Thanks.

2 replies

MZone
Platinum 
Contributor
Forum|alt.badge.img+22
  • Platinum 
Contributor
  • July 8, 2025

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Alexandra Martinsson Dorff     

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • July 8, 2025

Hi ​@Alexandra Martinsson Dorff 

 

Sorry to hear this, usually we give a date of when we’d process the switch, if you gave us the PAC code at purchase, usually during that process.

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom