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Question

Not receiving text messages after porting number

J
Community Member
  • JQ18
  • Community Member

I am currently using a Samsung S22 Ultra. Since porting my number to iD Mobile I have been unable to receive any text messages.

Due to some apps sending verification codes by text I am unable to use the apps.

I have tried sending messages from multiple numbers to my phone but the messages don't come through, however when I send a text message it is received by the other person.

I have already tried resetting my network settings and also done a factory reset of my phone but the issue still occurs.

This topic has been closed for replies.

6 replies

Rory C
iD Mobile Employee
  • Rory C
  • iD Mobile Employee
  • 1684 replies
  • March 29, 2022

Hi @JQ18, sorry to hear about this. We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Thank you,

Rory

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K
Community Member
  • k1s
  • Community Member
  • 0 replies
  • October 14, 2022

Same for me. 

I can make and receive calls, which show the correct (old, ported) number, but not receiving any texts to that number.  Any texts I send are from the wrong number (the one that came with the new idmobile SIM)

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • andewhite
  • Platinum 
Contributor
  • 12442 replies
  • October 14, 2022
k1s wrote:

Same for me. 

I can make and receive calls, which show the correct (old, ported) number, but not receiving any texts to that number.  Any texts I send are from the wrong number (the one that came with the new idmobile SIM)

Try turning OFF the “Chat features” option in the Messages app on your Galaxy handset - then leave it turned OFF.

Good luck @k1s. 

Forum member (non-iD).
Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • October 18, 2022
k1s wrote:

Same for me. 

I can make and receive calls, which show the correct (old, ported) number, but not receiving any texts to that number.  Any texts I send are from the wrong number (the one that came with the new idmobile SIM)

Hey @k1s  if you are using an iPhone then do the following:

1)    Turn off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

Mohammed

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
K
Community Member
  • k1s
  • Community Member
  • 0 replies
  • October 19, 2022

 Turn off iMessage

 

It’s not an iPhone, it’s Android

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • andewhite
  • Platinum 
Contributor
  • 12442 replies
  • October 19, 2022
k1s wrote:

 Turn off iMessage

 

It’s not an iPhone, it’s Android

Try turning OFF the “Chat features” option in the Messages app on your Galaxy handset - then leave it turned OFF.

Good luck @k1s. 

Forum member (non-iD).

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