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Question

Not receiving text messages after porting number

  • 27 March 2022
  • 1 reply
  • 34 views

I am currently using a Samsung S22 Ultra. Since porting my number to iD Mobile I have been unable to receive any text messages.

Due to some apps sending verification codes by text I am unable to use the apps.

I have tried sending messages from multiple numbers to my phone but the messages don't come through, however when I send a text message it is received by the other person.

I have already tried resetting my network settings and also done a factory reset of my phone but the issue still occurs.


1 reply

Userlevel 6
Badge +6

Hi @JQ18, sorry to hear about this. We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Thank you,

Rory

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