Skip to main content
Question

Not receiving texts

  • July 29, 2025
  • 1 reply
  • 51 views
Aaron Williamson
Community Member

I recently switched to ID from Sky and immediately transferred to my old number using a PAC code. Since then I have been able to make and receive calls but I'm not getting or receiving texts. I can't log into the ID mobile app because you need a coffee texted to you. I'm worried I'm missing important texts. Anyone know what I can do? 

    1 reply

    Siân W
    iD Mobile Employee
    Forum|alt.badge.img+19
    • Siân W
    • iD Mobile Employee
    • July 29, 2025

    Hi ​@Aaron Williamson sorry to hear this, this can happen sometimes after a switch.

    Are you using an iPhone? If so, this article will help - How do I fix Calls, iMessage or FaceTime issues on my iPhone? | iD Mobile Community

    If not, please can you let us know what handset you are using?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement