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Not recieved welcome email for transaction number

  • September 5, 2024
  • 5 replies
  • 230 views

Kieron Rawlins
New
 Contributor

Not recieved welcome email for transaction number

5 replies

  • Helpful
 Contributor
  • 27 replies
  • September 5, 2024

How long have you been waiting?

I received mine reasonably quickly. Within a few hrs I think. Stupid question time: Are you sure you entered the ‘correct’ email address?  Has any transaction cleared?

 


Kieron Rawlins
New
 Contributor
  • Author
  • New
 Contributor
  • 2 replies
  • September 5, 2024

I bought a new phone around a month ago now but only just got around to trying to change it over but I have no email or texts with the welcome message that it says I would’ve received 


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12167 replies
  • September 5, 2024

You can actually give your PAC to iD Mobile using their Live Chat service, if you don’t have your transaction number, @Kieron Rawlins.

My transaction number was on the paper invoice I received with the item ordered from iD.

🍀


Kieron Rawlins
New
 Contributor
  • Author
  • New
 Contributor
  • 2 replies
  • September 5, 2024

Thanks mate where is the live chat ? I can’t seem to find anywhere to contact directly 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3719 replies
  • September 9, 2024

Hey there @Kieron Rawlins, welcome to Community!

 

To retrieve your transaction code, please contact our live-chat here:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler