Number not transferred from old provider to ID Mobile.

Same for me .

Switch over day was yesterday 26th 

Only difference is my old EE sim has switched off now .

Just wondering what I can do now to make it happen asap

Hi @DuchessDD & @Jacqueline N 

Are you still having issues with this?

Are you sure the iD Mobile SIM card is the one being used now?

Have you tried a network settings reset since?

Tom

Hi Tom,

Thank you for asking.  I had a chat with one of your colleagues yesterday.  He had to do something at your end to fix this. The number has just transferred across and all is working properly now.

So anyone with this problem, I suggest having a chat with ID mobile.

Hi @DuchessDD 

Glad to hear the team could assist here.

Tom

Hi my old number not working now but still my number not appearing to ID nd the switch happened yesterday please help 

Hello anybody help

Hi ​@Leih Mangasi Enrique 

Please note we aren’t a live chat here on the community, we won’t typically pick cases up same day, for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.

Could you give us a little more detail into what you mean by your number isn’t appearing to ID?

Is the number in the app the original one we gave? Is the number in your device settings the incorrect one?

Please try the steps in the following article;

• Why does the wrong number show when I make calls or texts? F.A.Q.

Tom

Morning

My switch over day was supposed to be yesterday, Monday 17th Feb.  I received a text on Friday 14th Feb when I completed the online form with my PAC code from EE that my old telephone number would be transferred to iD mobile on 17th Feb.  

I completed the online forms to switch mine, my husband and my mother in law’s telephone numbers all on the same day.  The switch has happened for both of them but not for me.

I also didn’t receive an email as they did which said ‘Today’s the Day for your switch’.

Please would someone help me as to what I should do?  I’ve tried restarting my phone several times but no change.

Thanks very much, Andrea 

Hey there ​@lecavs, sorry to hear that.

From reading this, it may be that the port didn’t sucessfully register, even though you received a text regarding this, our apologies if that’s the case.

If you’d like, we can send you a PM to look into this further?

Or, for quicker responses as I presume you’d want this done ASAP, you may want to contact our live-chat:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

Dear Tylor

Thank you. I got in touch through live chat and you're right the port hasn't successfully registered. All sorted now though and the switched happened on Wednesday.

Regards, Andrea

Hey there ​@lecavs, we’re glad to hear all is sorted now!

Thanks,

Tyler