I haven’t received an answer to my last question, please could an iD representative please get back to me?
My previous number was supposed to transfer 1 week ago to my new iPhone 13 but I still cannot make calls or receive any texts. I’ve tried restarting my phone but no luck.
I really need to get this fixed asap. Not being able to receive OTPs is making it impossible to use various important features.
Please could a member of the iD staff look into this? Many thanks
Best answer by Tom
I’d recommend the following;
1) Turn off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is correct.
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"
If you are having issues with step 4 please reset network settings and try again.
Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
Tom
+25
I’d recommend the following;
1) Turn off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is correct.
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"
If you are having issues with step 4 please reset network settings and try again.
Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
Tom
+24Hi
I’m glad to hear that the issue is resolved.
If you require further assistance, please let us know.
Kash
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