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Number still not transferred, please help

T
Active Contributor

I haven’t received an answer to my last question, please could an iD representative please get back to me?

My previous number was supposed to transfer 1 week ago to my new iPhone 13 but I still cannot make calls or receive any texts. I’ve tried restarting my phone but no luck.

I really need to get this fixed asap. Not being able to receive OTPs is making it impossible to use various important features.

Please could a member of the iD staff look into this? Many thanks 

Best answer by Tom

Hi @tamaramacarthur 

 

I’d recommend the following;

 

1) Turn off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is correct. 
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"

 

If you are having issues with step 4 please reset network settings and try again.

 

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
 

Tom

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    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • October 10, 2024

    Hi @tamaramacarthur 

     

    I’d recommend the following;

     

    1) Turn off iMessage (Settings > Messages)
    2) Restart your phone (by pressing and holding the on/off button)
    3) Tap Settings > Phone > My Number and confirm that it is correct. 
    4) If it is not correct, please enter the correct number
    5) Turn iMessage back to On (Settings > Messages)
    6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"

     

    If you are having issues with step 4 please reset network settings and try again.

     

    Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    T
    Active Contributor

    It finally started working, not sure why! But sorted now, thank you for your help

    Kash
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Kash
    • iD Mobile Employee
    • October 15, 2024

    Hi @tamaramacarthur,

    I’m glad to hear that the issue is resolved.

    If you require further assistance, please let us know.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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