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number won't switch even on iphone settings

O
Community Member

Hey, 

transferred my number over got a text from ID to say it is now transferred. 
whent into iPhone-phone settings and try to change it there and it keeps going back to the number I got at the start of the contract 

 

any help? 
 

iPhone 14

three to ID 

Best answer by Tom

Hi @Opalstar 

 

I’d recommend the following;

 

1) Turn off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is correct. 
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"

 

If you are having issues with step 4 please reset network settings and try again.

 

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
 

Tom

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2 replies

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12061 replies
  • May 30, 2024

Have you tried a NETWORK RESET, @Opalstar?

Your iOS user guide explains this reset procedure.

Forum member (non-iD).
Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8008 replies
  • Answer
  • June 5, 2024

Hi @Opalstar 

 

I’d recommend the following;

 

1) Turn off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is correct. 
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"

 

If you are having issues with step 4 please reset network settings and try again.

 

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
 

Tom

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