It's not super obvious or intuitive that you have to have a second login for the community/support pages. Why would you ask people to download the app. Then when they look for help send them to community pages that require another signup?
It's a bad design, and likely the reason for most of the posts saying they can't login to the website.
+25Hi
I’m sorry you feel that way, the community site is completely separate to the app/website for accounts, so there wouldn’t be a way to unify them.
Most of the posts about being unable to log in/register are nothing to do with the community and are about the app/website for accounts, browsing the community would not require a log in.
Tom
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