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"Oops, it looks like your details may not match"


Angusjn
New
 Contributor

“Please ensure your card is registered to the billing address and name you entered on the details page.”

 

They are correct. They match. I have been trying to sign up to this network for over two months and it fails every single time. I have tried every combination of title, name, middle name, surname you can think of with no success. I’ve noticed a distinct lack of comments from support staff on this message board so I don’t expect a response but maybe someone else will see this and be able to help.

Best answer by Kash

Hi @Angusjn,

Welcome to the Community!

I would advise following the link below and let us know how you get on.

 

Kash

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3 replies

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8175 replies
  • Answer
  • July 3, 2024

Hi @Angusjn,

Welcome to the Community!

I would advise following the link below and let us know how you get on.

 

Kash


Angusjn
New
 Contributor
  • Author
  • New
 Contributor
  • 1 reply
  • July 3, 2024
Kash wrote:

Hi @Angusjn,

Welcome to the Community!

I would advise following the link below and let us know how you get on.

 

Kash

 

Hi Kash 

 

Thanks for indicating that you didn't read my post. 

 

Much appreciated. 

 

Angus

 


Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8175 replies
  • July 16, 2024

Hi @Angusjn,

Sorry to hear that you feel this way.

If you are still having issues you can contact our Live Chat Team.

Please let us know how you get on.

 

Kash