I've had the same ,joined 3 days ago and getting the same

Have you found any way to ask someone who works for id

Managed to get on live chat eventually who said there is a glitch they are hoping to solve soon

Thanks I guess I just wait and see what happens 

Hi @Stephen Newport 

Sorry to hear this, at what stage do you get this error?

Are you able to try the website instead of the app?

Tom

Yes I've tried lots of times ,I've deleted and re installed the app several times .

I get on the app OK a d log in  ut it won't give e me details of my plan

Web chat this morning and I got iam not the only one and tech are working on it so just waiting 

I'm afraid that's the answer always 

Hi @Stephen Newport & @swcq 

We believe the team are aware of this and working on a fix, apologies for any inconvenience caused.

Tom

I guess this must be a big issue as it seem along time to sort this out or is the team on holiday and we have to wait for their return

App shut down for maintenance last night but app still not working

Not for me either mate not a good situation really 

This has been going on for more than 2 months now 

Web chat this morning and was told they raised it with there technically team and give it 48hrs so will have to wait and see

I was told the same thing last week ,hopefully they will sort it soon 

Finally the app is now showing data text and minutes well done iD 

At last 

There seems to be a workaround. It worked for me anyway.

I logged in on the browser on my phone and then selected the option to open in the app. The ID site then opened in a partially broken app were I was logged in and able to view my plan. I closed the app and then re-launched it, after this it logged me in and permitted me to use biometrics in future.

If this doesn’t work first time, try changing your default browser, logging in to the new default and performing the above steps.

Hopefully this will be of use to others.

It’s all sorted now 

Ad above _ Oops somegbing went wrong message. No resolution so far 

Hi @Obytoby 

Are you still having issues with this?

Have you tried both the app and the website?

https://my.idmobile.co.uk/login

Please could you let us know exactly what it is you’re having issues with?

Tom

All sorted a couple of weeks ago 

Is the app gone wrong again or is it down for maintenance 

Definitely down messaged iD and they said they don’t know when it will be back up

I've not been allowed to see my plan or how much data has been used since I started my plan 3 days ago. Oops