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oops something went wrong


Stephen Newport
Active Contributor

 New to id app not working  

OOPS SOMETHING WENT WRONG 

And I see I'm not the only one

Best answer by Tom

Hi @Stephen Newport & @swcq 

 

We believe the team are aware of this and working on a fix, apologies for any inconvenience caused.

 

Tom

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53 replies

  • Helpful
 Contributor
  • 31 replies
  • May 15, 2024

I've had the same ,joined 3 days ago and getting the same


Stephen Newport
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  • 14 replies
  • May 15, 2024

Have you found any way to ask someone who works for id


  • Helpful
 Contributor
  • 31 replies
  • May 15, 2024

Managed to get on live chat eventually who said there is a glitch they are hoping to solve soon


Stephen Newport
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  • 14 replies
  • May 15, 2024

Thanks I guess I just wait and see what happens 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • May 20, 2024

Hi @Stephen Newport 

 

Sorry to hear this, at what stage do you get this error?

 

Are you able to try the website instead of the app?

 

Tom


  • Helpful
 Contributor
  • 31 replies
  • May 20, 2024

Yes I've tried lots of times ,I've deleted and re installed the app several times .

I get on the app OK a d log in  ut it won't give e me details of my plan


Stephen Newport
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  • 14 replies
  • May 20, 2024

Web chat this morning and I got iam not the only one and tech are working on it so just waiting 


  • Helpful
 Contributor
  • 31 replies
  • May 20, 2024

I'm afraid that's the answer always 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • Answer
  • May 22, 2024

Hi @Stephen Newport & @swcq 

 

We believe the team are aware of this and working on a fix, apologies for any inconvenience caused.

 

Tom


Stephen Newport
Active Contributor
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  • Active Contributor
  • 14 replies
  • May 23, 2024

I guess this must be a big issue as it seem along time to sort this out or is the team on holiday and we have to wait for their return


Stephen Newport
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  • 14 replies
  • May 24, 2024
Tom wrote:

Hi @Stephen Newport & @swcq 

 

We believe the team are aware of this and working on a fix, apologies for any 

 

App shut down for maintenance last night but app still not working


  • Helpful
 Contributor
  • 31 replies
  • May 24, 2024

Not for me either mate not a good situation really 


  • Active Contributor
  • 9 replies
  • May 27, 2024

This has been going on for more than 2 months now 


Stephen Newport
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  • 14 replies
  • May 27, 2024

Web chat this morning and was told they raised it with there technically team and give it 48hrs so will have to wait and see


  • Helpful
 Contributor
  • 31 replies
  • May 27, 2024

I was told the same thing last week ,hopefully they will sort it soon 


  • Active Contributor
  • 9 replies
  • May 30, 2024

Finally the app is now showing data text and minutes well done iD 


  • Helpful
 Contributor
  • 31 replies
  • May 30, 2024

At last 


  • New
 Contributor
  • 1 reply
  • June 4, 2024

There seems to be a workaround. It worked for me anyway.

I logged in on the browser on my phone and then selected the option to open in the app. The ID site then opened in a partially broken app were I was logged in and able to view my plan. I closed the app and then re-launched it, after this it logged me in and permitted me to use biometrics in future.

 

If this doesn’t work first time, try changing your default browser, logging in to the new default and performing the above steps.

Hopefully this will be of use to others.


  • Active Contributor
  • 9 replies
  • June 4, 2024

It’s all sorted now 


  • New
 Contributor
  • 4 replies
  • June 5, 2024

Ad above _ Oops somegbing went wrong message. No resolution so far 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • June 13, 2024

Hi @Obytoby 

 

Are you still having issues with this?

 

Have you tried both the app and the website?

 

https://my.idmobile.co.uk/login

 

Please could you let us know exactly what it is you’re having issues with?

 

Tom


  • Active Contributor
  • 9 replies
  • June 13, 2024

All sorted a couple of weeks ago 


Stephen Newport
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  • 14 replies
  • June 23, 2024

Is the app gone wrong again or is it down for maintenance 


  • Active Contributor
  • 9 replies
  • June 23, 2024

Definitely down messaged iD and they said they don’t know when it will be back up


Richard Kovacs
Active Contributor

I've not been allowed to see my plan or how much data has been used since I started my plan 3 days ago. Oops