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order

  • December 2, 2024
  • 4 replies
  • 113 views
Shauna Tweedie
New Contributor

Hi my husband has tried to place an order twice and it doesn’t seem to be going through? Has checked junk and also the payment has not came out? 
 

Thank-you 

Best answer by Daz_S

Hi there ​@Shauna Tweedie 

 

For reasons that I have no clue as to why, this appears to be happening on a fairly common basis lately🙄. I would guess to say the Black Friday deals have overwhelmed their system - IDK

 

Though for some the transactions do go through and they end up with 2 orders🤐

 

Normally I would say go to their live chat, but it might be better to call their sales team on 0207 139 1397 during normal business hours.

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      4 replies

      Daz_S
      Platinum 
Contributor
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      • Daz_S
      • Platinum 
Contributor
      • Answer
      • December 2, 2024

      Hi there ​@Shauna Tweedie 

       

      For reasons that I have no clue as to why, this appears to be happening on a fairly common basis lately🙄. I would guess to say the Black Friday deals have overwhelmed their system - IDK

       

      Though for some the transactions do go through and they end up with 2 orders🤐

       

      Normally I would say go to their live chat, but it might be better to call their sales team on 0207 139 1397 during normal business hours.

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        N
        iD Mobile Employee
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        • Natalie W
        • iD Mobile Employee
        • December 3, 2024

        Hello ​@Shauna Tweedie 

         

        Thank you for reaching out to us here on the community. 

         

        We are sorry to hear your husband is experiencing issues when attempting to place an order.

        Have you been able to get this sorted? If not, contact the team via the details provided by ​@Daz_S.

         

        Please let us know if you have any further questions. 

         

        Thanks, 

         

        Nat 

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
          Shauna Tweedie
          New Contributor
          • Shauna Tweedie
          • Author
          • New Contributor
          • December 3, 2024

          Thank-you for your help we got sorted 

            Daz_S
            Platinum 
Contributor
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            • Daz_S
            • Platinum 
Contributor
            • December 3, 2024

            That’s great to hear ​@Shauna Tweedie 

             

            Should anything else crop up, but hopefully not, you can always come back and we’ll see if we can help

            Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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