I tried to order a sim yesterday but it said:

We are contacting you regarding your recent order. Your order has been unsucessful and this is due to one of the following reasons:

- The first name/surname/date of birth that you supplied on your order doesn't match your existing account that you hold with iD Mobile.

- The network have had an issue identifying either your current or previous address.

- You need to activate direct debit as a payment method on your current contract with iD Mobile and allow at least 30 days before re-applying.

- You have an outstanding balance with iD Mobile that needs to be paid.

I haven't got an account with id mobile yet and I have no idea where I went wrong with it. Any ideas?