Hi there, I am trying to get the PAC to switch network but when I get the message it says "PAC not created". What can I do?
Solved
PAC
Best answer by andewhite
Sounds like the iD system used for their 65075 service is broken, or they’ve got a back-office problem generating a PAC,
Unfortunately, iD customer service only work between 9am - 8pm on weekdays.
Maybe try again tomorrow.
🤞
This topic has been closed for replies.
+26If you’re trying to ask iD Mobile for your PAC, you could try sending the text “PAC” to 65075,
Sometimes, the service provider may ask for your date-of-birth before sending your PAC.
andewhite wrote:
If you’re trying to ask iD Mobile for your PAC, you could try sending the text “PAC” to 65075,
Sometimes, the service provider may ask for your date-of-birth before sending your PAC.
Thank you for your reply. I did send the message and it came with the normal message we get but instead of the PAC number I got "PAC not created"
+26Sounds like the iD system used for their 65075 service is broken, or they’ve got a back-office problem generating a PAC,
Unfortunately, iD customer service only work between 9am - 8pm on weekdays.
Maybe try again tomorrow.
🤞
andewhite wrote:
Sounds like the iD system used for their 65075 service is broken, or they’ve got a back-office problem generating a PAC,
Unfortunately, iD customer service only work between 9am - 8pm on weekdays.
Maybe try again tomorrow.
🤞
I will try and contact them tomorrow. Thank you for your reply 😁
1 person likes this
+25
Sorry to hear this, do you still require assistance with this?
Please let us know if so so we can get in touch.
We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.
Tom
I’ve switched from 3 to ID mobile and I’m unable to change my old number to my new phone. I have entered my PAC code, old number and new number into the ID mobile PAC code system and it isn’t working. Every time it says there’s an error. I’m not sure why, all the details are correct. I haven’t received a message to tell me switch is on the way.
+19Cgallar wrote:
I’ve switched from 3 to ID mobile and I’m unable to change my old number to my new phone. I have entered my PAC code, old number and new number into the ID mobile PAC code system and it isn’t working. Every time it says there’s an error. I’m not sure why, all the details are correct. I haven’t received a message to tell me switch is on the way.
Hi
If you’re not using the transaction number, it should be listed on one of your welcome emails.
-Lauren
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