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PAC

  • October 10, 2024
  • 3 replies
  • 57 views
K
New
 Contributor

Hi, I sent my  pac code 6 days ago for my old number and contacted old provider and they advised to contact new provider. Can you advise please. Thanks

    3 replies

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8058 replies
    • October 14, 2024

    Hi @Karin Jenkins 

     

    What date was your port scheduled to complete?

     

    It can take between 8am and 10pm on the date scheduled, is your old network’s SIM still working?

     

    Tom

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    K
    New
 Contributor
    • Karin Jenkins
    • Author
    • New
 Contributor
    • 1 reply
    • October 16, 2024

    Hi Tom, 

    Thank you - Yes my current SIM is still working. I think that this may be the problem. When I tried to use the PAC code on the ID APP it said it had already been used and did not give me a date for transfer 

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3401 replies
    • October 19, 2024

    Hey there @Karin Jenkins, in that case, please contact our live-chat with your PAC details so we can check on the status of the port:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

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