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PAC Code error

  • August 19, 2024
  • 1 reply
  • 19 views
G
New
 Contributor

I’m trying to transfer my number over from smarty but when I try and complete the online form it just comes up with an error - can someone help me please as I’m stuck without my number 

    1 reply

    Tom B
    iD Mobile Employee
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    • Tom B
    • iD Mobile Employee
    • 8408 replies
    • August 26, 2024

    Hi @Graciecourt 

     

    Does the transaction number you’re using begin with a 4?

     

    This can be found in your “Welcome to iD” email.

     

    Tom

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