Hello,
I am trying to switch to ID Mobile maintaining my old number.
I get an error: “We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.
If you have already used this PAC code and submitted it when purchasing a handset or SIM, don't worry - your switch is underway. We'll send you a text as soon as your number has been transferred to us.”
I have entered the transaction number as per email as suggested in another topic, but to no avail. My old provider cannot send me a new one and confirmed that the PAC code has been used by you, but I haven’t received any confirmation of whether the switch is happening, only that I have a new account with a new number.
Can anybody check and let me know what is missing please?
Thank you
