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PAC code not working

  • 28 March 2022
  • 1 reply

I have had trouble transferring my old number over. 


I didn’t recieve a transaction number or invoice from ID, nor a welcome to ID mobile email. 


I followed other posts here that said to register your contract on ID account and I done that, and having went to ‘keep my number’ my PAC code from 02 is now not working and I am getting an error message from ID saying I have input the wrong information, but I have checked my phone number that I want to keep and PAC code three times now. 


I’m lost what to do or try next and need help from ID.




1 reply

Userlevel 6
Badge +6

Hi @ruirui, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

We’ll see you there.


Thank you,




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