Solved

PAC code page gives error The requested URL was rejected. Please consult with your administrator. Your support ID is: 10294647463011408358

I’ve tried to submit a PAC code using different networks and different devices always I get the error message

The requested URL was rejected. Please consult with your administrator.

Your support ID is: 10294647463011408358

Can anyone tell me what I’m doing wrong?

Thanks

Best answer by andewhite

Okay @Steve Erhardt, this is down to the way iD Mobile use browser cookies for their main website and this community website.

Logout of of your iD Community account before trying to submit you PAC online.

Otherwise, use the iD online Live Chat service, and give your PAC to the iD customer service team.

Tell the 24/7 iD chatbot you want to “talk to a person” - which may need repeating a few times.

The iD advisers work between 9am - 8pm on weekdays (9am - 6pm at weekends).

+26

Okay @Steve Erhardt, this is down to the way iD Mobile use browser cookies for their main website and this community website.

Logout of of your iD Community account before trying to submit you PAC online.

Otherwise, use the iD online Live Chat service, and give your PAC to the iD customer service team.

Tell the 24/7 iD chatbot you want to “talk to a person” - which may need repeating a few times.

The iD advisers work between 9am - 8pm on weekdays (9am - 6pm at weekends).

Forum member (non-iD).

+24

Hey there @Steve Erhardt, welcome to Community!

I hope that @andewhite’s kind advice was able to help, or you were able to contact our live-chat team and they could resolve this for you.

Please confirm if that’s not the case.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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