PAC code page gives error The requested URL was rejected. Please consult with your administrator. Your support ID is: 10294647463011408358

Question

I’ve tried to submit a PAC code using different networks and different devices always I get the error message

The requested URL was rejected. Please consult with your administrator.

Your support ID is: 10294647463011408358

Can anyone tell me what I’m doing wrong?

Thanks

andewhite · Accepted Answer

Okay@Steve Erhardt, this is down to the way iD Mobile use browser cookies for their main website and this community website.Logout of of your iD Community account before trying to submit you PAC online.Otherwise, usethe iD onlineLive Chatservice, and give your PAC to the iD customer service team.Tell the 24/7 iD chatbot you want to “talk to a person” - which may need repeatinga few times.The iD advisers work between 9am - 8pm on weekdays (9am - 6pm at weekends).

Tyler · Answer

Hey there @Steve Erhardt, welcome to Community!

I hope that @andewhite’s kind advice was able to help, or you were able to contact our live-chat team and they could resolve this for you.

Please confirm if that’s not the case.

Thanks,

Tyler

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