Skip to main content
Solved

PAC code -see detail below

  • February 7, 2025
  • 2 replies
  • 53 views
W
Community Member

I need to switxh from 3

 

Best answer by andewhite

You need a transaction number, ​@wains1. 

If you don’t have your transaction number, best to contact customer service using the online iD Live Chat service. 

The iD advisers work until 8pm on weekdays (6pm at weekends) - tell the bot you’d like to “talk to a person”. 

 

    This topic has been closed for replies.

    2 replies

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • Answer
    • February 7, 2025

    You need a transaction number, ​@wains1. 

    If you don’t have your transaction number, best to contact customer service using the online iD Live Chat service. 

    The iD advisers work until 8pm on weekdays (6pm at weekends) - tell the bot you’d like to “talk to a person”. 

     

    Forum member (non-iD).
    N
    iD Mobile Employee
    Forum|alt.badge.img+22
    • Natalie W
    • iD Mobile Employee
    • February 11, 2025

    Hello ​@wains1 

     

    Thank you for getting in touch with us here on the community. 

    As ​@andewhite  has suggested, you would need to enter your transaction number on the form. 

    Have you been able to locate this? 

     

    If you are having issues, please do let us know and we will be happy to help. 

     

    Thanks, 

     

    Nat 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement