Skip to main content
Question

PAC Dates are all greyed out...

  • May 16, 2026
  • 12 replies
  • 74 views

 

When I login to the id mobile app and select ‘Switch to ID’, enter my number to move, my PAC code (Three), and click continue I get prompted to enter a switch date. My issue is all the dates are greyed out and I’m unable to select any. I’ve used that pathetic chatbot and followed all the following instructions.

 

Tried in web browser and mobile app.

Cleared all cache settings.

Tried using multiple browsers (Safari, Bing, Google etc.)

Restarted all devices and retired.

Waited a couple of days before trying again.

After trying all this (and a few other things), I’m still unable to select a switch day from the calendar menu. 

 

I have an active PAC that is valid until 19th May from 3 network.  The above text was copy and pasted from another post, but someone had sent the OP an PM so I cant see the solution.

12 replies

Gemma M
iD Mobile Employee
Forum|alt.badge.img+15
  • iD Mobile Employee
  • May 16, 2026

Hi ​@ClareElliott1982,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

 

We'll speak to you there.

 

Thanks,

 

Gemma M

The iD Mobile Social Media Team


  • New Contributor
  • June 3, 2026

I have the same issue and my PAC expires today. Any help from ID available?

Also cannot access ID account - login doesn’t go through today.


Gemma M
iD Mobile Employee
Forum|alt.badge.img+15
  • iD Mobile Employee
  • June 4, 2026

Hi ​@YJM,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

 

We'll speak to you there.

 

Thanks,

 

Gemma M

The iD Mobile Social Media Team


  • New Contributor
  • June 27, 2026

I’m having the same issue regarding the dates being all greyed out and my PAC code expires on the 30th I have tried a couple times, but I still can’t see any dates. 


  • New Contributor
  • July 6, 2026

I have the same issue and my PAC expires today. Any help from ID available?

My pac code expires tomorrow. Please help.


Hosai W
iD Mobile Employee
Forum|alt.badge.img+6
  • iD Mobile Employee
  • July 7, 2026

Hi ​@lillyxa

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,

Hosai


Hosai W
iD Mobile Employee
Forum|alt.badge.img+6
  • iD Mobile Employee
  • July 7, 2026

Hi ​@Essamobile 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,

Hosai


  • New Contributor
  • July 8, 2026

Hi

I’m also having the same issue. Can you please help me?

Thanks
Enrico


  • New Contributor
  • July 8, 2026

@Gemma M  
I have the same issue, can you please help me out?

Thanks


  • New Contributor
  • July 8, 2026

Same here - no available dates I’m able to select 


Owethu M
iD Mobile Employee
Forum|alt.badge.img+10
  • iD Mobile Employee
  • July 9, 2026

Hi ​@torrente25 , 

 

I've just sent you a private message to help get this sorted.


To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


I'll speak to you there.


Thanks.

 

Owethu


Owethu M
iD Mobile Employee
Forum|alt.badge.img+10
  • iD Mobile Employee
  • July 9, 2026

Hi ​@CSibbick

 

I've just sent you a private message to help get this sorted.


To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


I'll speak to you there.


Thanks.

 

Owethu