Skip to main content
Question

PAC Dates are all greyed out...

  • May 16, 2026
  • 1 reply
  • 8 views

 

When I login to the id mobile app and select ‘Switch to ID’, enter my number to move, my PAC code (Three), and click continue I get prompted to enter a switch date. My issue is all the dates are greyed out and I’m unable to select any. I’ve used that pathetic chatbot and followed all the following instructions.

 

Tried in web browser and mobile app.

Cleared all cache settings.

Tried using multiple browsers (Safari, Bing, Google etc.)

Restarted all devices and retired.

Waited a couple of days before trying again.

After trying all this (and a few other things), I’m still unable to select a switch day from the calendar menu. 

 

I have an active PAC that is valid until 19th May from 3 network.  The above text was copy and pasted from another post, but someone had sent the OP an PM so I cant see the solution.

1 reply

Gemma M
iD Mobile Employee
Forum|alt.badge.img+10
  • iD Mobile Employee
  • May 16, 2026

Hi ​@ClareElliott1982,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

 

We'll speak to you there.

 

Thanks,

 

Gemma M

The iD Mobile Social Media Team