Community Member

Question

PAC Dates are all greyed out...

Forum|Forum|3 months ago
May 16, 2026
16 replies
139 views

When I login to the id mobile app and select ‘Switch to ID’, enter my number to move, my PAC code (Three), and click continue I get prompted to enter a switch date. My issue is all the dates are greyed out and I’m unable to select any. I’ve used that pathetic chatbot and followed all the following instructions.

Tried in web browser and mobile app.

Cleared all cache settings.

Tried using multiple browsers (Safari, Bing, Google etc.)

Restarted all devices and retired.

Waited a couple of days before trying again.

After trying all this (and a few other things), I’m still unable to select a switch day from the calendar menu.

I have an active PAC that is valid until 19th May from 3 network. The above text was copy and pasted from another post, but someone had sent the OP an PM so I cant see the solution.

switching

Show previous replies

Owethu M

iD Mobile Employee

Hi @torrente25 ,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Owethu

Owethu M

iD Mobile Employee

Hi @CSibbick,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Owethu

V

VK1000

New Contributor

@Gemma M @Owethu M @Hosai W

Hi all, same issue here, PAC dates are greyed out when trying to select a transfer date. My PAC code expires 31 July. Could you send me a private message?

Thanks

Gemma M

iD Mobile Employee

Hi @VK1000,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

W

wretchedpork

New Contributor

Same issue. Please help, my PAC code expires on 13th.

Thanks,
RIchard

M

Marquerita T

iD Mobile Employee

Hi @wretchedpork.

We’re sorry to hear that you’re experiencing the same issue, especially with your PAC code due to expire.

Please contact us directly via Live Chat: https://www.idmobile.co.uk/live-chat as soon as possible, so our team can review your account and help complete the transfer.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.