PAC Dates are all greyed out...

Forum|Forum|3 months ago
May 16, 2026
16 replies
139 views

When I login to the id mobile app and select ‘Switch to ID’, enter my number to move, my PAC code (Three), and click continue I get prompted to enter a switch date. My issue is all the dates are greyed out and I’m unable to select any. I’ve used that pathetic chatbot and followed all the following instructions.

Tried in web browser and mobile app.

Cleared all cache settings.

Tried using multiple browsers (Safari, Bing, Google etc.)

Restarted all devices and retired.

Waited a couple of days before trying again.

After trying all this (and a few other things), I’m still unable to select a switch day from the calendar menu.

I have an active PAC that is valid until 19th May from 3 network. The above text was copy and pasted from another post, but someone had sent the OP an PM so I cant see the solution.

switching

Gemma M

iD Mobile Employee

Hi @ClareElliott1982,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Y

YJM

New Contributor

I have the same issue and my PAC expires today. Any help from ID available?

Also cannot access ID account - login doesn’t go through today.

Gemma M

iD Mobile Employee

Hi @YJM,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

L

lillyxa

New Contributor

I’m having the same issue regarding the dates being all greyed out and my PAC code expires on the 30th I have tried a couple times, but I still can’t see any dates.

E

Essamobile

New Contributor

I have the same issue and my PAC expires today. Any help from ID available?

My pac code expires tomorrow. Please help.