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pac not submitting

  • October 17, 2024
  • 1 reply
  • 18 views

My PAC code is not being accepted 

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  • iD Mobile Employee
  • October 21, 2024

Hello @Chippyminton 

 

Thank you for reaching out to us here on the community. 

 

We are sorry to hear you are having issues when submitting your PAC. 

To make sure, the page you would need is available here

 

When submitting a PAC, you will need to ensure that it has not expired. Once generated, they are only active for 30 days and if they expire, your previous network will need to supply a new one. 

 

Also, we recommend double checking your transaction number is correct. 

 

Please let us know if you experience any further issues or have any questions. 

 

Thanks, 

 

Nat